FAQs

Here, you'll discover answers to the questions we get asked most often. From shipping and returns to tips for making the most of your experience with us, we’ve got everything covered. Can’t find what you’re looking for? Don’t hesitate to contact us—we’re always ready to assist!

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order's progress on the carrier’s website. You can also check the tracking status on our “Track Order” page for easy access.

Yes, we offer returns and exchanges within 30 days of receiving your product. The item must be in its original condition, unused, and in the original packaging. To initiate a return or exchange, please contact our customer support team.

Orders are processed within 24 hours and typically arrive within 5-7 business days. Please note that delivery times may vary depending on your location.

Absolutely! Our customer support team is always ready to help. For assistance, you can reach us by email at contact.auraluxemarket@gmail.com or visit our “Contact Us” page for more details.

At the moment, we offer FREE shipping within the United States. For international orders, please check our shipping policy to learn more about rates and delivery times.

You can modify or cancel your order as long as it hasn’t been processed for shipment. Please contact us as soon as possible, and we will do our best to assist you.

We accept payments via debit and credit cards, PayPal, and Mercado Pago. For more details, check our “Payment Options” page.

Yes! We offer exclusive promotions for our followers on social media. Be sure to follow us on Instagram, TikTok, and Facebook to stay up-to-date on special discounts, giveaways, and seasonal offers.

We’re sorry if your item arrives damaged or defective. Please contact us within 30 days of receiving your order, and our customer support team will assist you with a return, exchange, or refund.

Yes, we offer bulk purchasing for businesses or events. Contact our customer support team for more information about pricing and bulk order availability.

Absolutely! We love hearing from our customers. You can leave a review directly on our website, or send feedback via email to contact.auraluxemarket@gmail.com. Your reviews help us improve and help others make informed decisions.

Any questions or concerns?

Feel free to Contact Us or send us an email at contact.auraluxemarket@gmail.com.